Review questions

Review questions

Test your understanding with these questions. Marking and saved results are available with a free account.

1. Question 1In a hypothetical test, three of eight participants failed to reach rescheduling confirmation. One participant said the second save step surprised them. Which statement belongs in the observation column?

   The second save step caused all three participants to fail. Most users want a confirmation pop-up. Three of eight participants did not reach the confirmation page in the tested task. The rescheduling interface is unusable for every customer.
2. Question 2Across 12 receipt-finding sessions, a return to the home page occurred in five, including two attempts by the same person. Which calculation and interpretation is most accurate?

   Five of 12 people were affected, or about 42% of customers. Returning occurred in five of 12 sessions, about 42% of tested sessions; the distinct-person rate is unknown. Four of 12 people were affected, or 33%, because two attempts came from one person. Seven of 12 sessions found the receipt, or about 58%.
3. Question 3A team tests rescheduling on a shared phone. Which context-matrix row describes the task rather than only a user label?

   A young volunteer who often uses technology. The volunteer starts with a booking number, confirms a new date and closes the session so the next device user cannot see it. The centre manager prefers a brief reminder message. All visitors need the same interface.
4. Question 4The team asks where participants stall while finding a receipt in a clickable prototype. Which method yields the closest evidence?

   Ask whether they like the receipt page color. Count home-page visits without tracing the path. Ask them to find the receipt without naming its entry point, then record steps and assistance. Ask the manager where the button ought to be.
5. Question 5A participant declines screen capture but agrees to coded notes during a training booking task. What should the team do?

   Run the task without capture and take coded notes within the agreed scope. Record anyway because task consent covers every medium. Exclude the participant automatically because refusal makes observation invalid. Use their real booking details to compensate for the missing video.
6. Question 6A prototype displays a booking success message, yet two participants cannot locate the application number; in a third session the message never appears because loading stops. Which decision rule suits the next round?

   Change success copy alone because every case is a language issue. Fix performance alone because one case stalled while loading. Add a new button before defining task success. Test copy clarity when the message appears and inspect loading separately, then repeat a comparable task.

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