Service diagnosis and transformation thesis
Diagnose journeys, flow and capability, then formulate a testable benefits case.
Read the whole first subject without an account: its lessons, summary and review questions.
Subject lessons
- Lesson 1 Trace an outcome across channels
- Lesson 2 Map value streams and waiting
- Lesson 3 Diagnose capability and technical debt before buying a solution
- Lesson 4 Build a transformation thesis and portfolio
- Lesson 5 Construct a benefits case
- Integrated subject summary Review questions
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