Review questions

Review questions

Test your understanding with these questions. Marking and saved results are available with a free account.

1. Question 1At a fictional library intake, incomplete requests recur and a clerk proposes buying a new system. What is the first analytical statement?

   The problem is absence of the new system. Locate and understand the incomplete step before choosing an intervention. Remove validation fields immediately. Counting staff alone is sufficient.
2. Question 2A client need changes, but the team discusses only a screen. Which question broadens the BACCM analysis?

   How many screen colours? Who drew the first version? What contextual change and stakeholder value would the solution deliver? Can every stakeholder be removed from the decision?
3. Question 3An organization says an online service launched successfully while waiting time remains unchanged. Which conclusion is strongest?

   Delivery is shown; reduced-wait value still needs measurement. Value is realized as soon as the service works. All measurement should stop once it operates. The client is always the sole value beneficiary.
4. Question 4Mean request completion time fell during one week after a process change. How should the result be described?

   The change caused a permanent reduction in every season. The figure has no value because a week is short. Set a permanent target from that week alone. The sample improved descriptively; compare volume, season and quality before inference.

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