Review questions

Review questions

Test your understanding with these questions. Marking and saved results are available with a free account.

1. Question 1A visitor says, ‘I want the housing centre number, but I do not want to discuss why I moved.’ The setting is safe and a verified number is available. What is the best first step?

   Give the number and offer optional further help without demanding the story Withhold the number until he explains the move Record an anxiety diagnosis because he declines disclosure Promise admission today because the phone number is verified
2. Question 2A worker has a social-service address in an old directory but has not confirmed its hours. Maryam asks to go today. Which decision record preserves the evidence?

   Maryam was successfully referred to an open service today The address is listed; hours are unconfirmed; check before confirming a visit The service is closed because the directory is old Cancel the request because the hours are unavailable
3. Question 3Huda asks only for a service address. She shares her phone and does not want a message. The address and today's hours are confirmed; no urgent danger is known. Which response respects her permission?

   Text the address because the information is useful Write the address on paper if safe for her, without a text or unnecessary follow-up file Require her personal history before giving the address Send an automatic referral with her name because she came in
4. Question 4Nader agrees to a joint call to a housing service and to sharing only his name and appointment request. He declines sharing why he left home. What should the worker say on the call?

   Nader is here and asks whether an appointment can be booked; is there a time and next step? Nader left home for these detailed reasons and needs an appointment Nader's appointment is booked and I will send his full story We cannot call because Nader did not permit all his information to be shared
5. Question 5A visitor states an imminent danger. The worker calls the first urgent channel but gets no answer. The protocol names a fallback. What action and record are correct now?

   Record a successful referral because the first call was made Wait for the ordinary service appointment instead of using the fallback Activate the fallback now and record first-channel nonresponse and unconfirmed receipt Perform a full clinical assessment before making another call
6. Question 6A visitor says she is sad after moving and wants information about a support group. She states no imminent danger, and no site hazard is apparent. Which decision fits the facts?

   Diagnose a depressive disorder from the statement of sadness Automatically activate emergency response whenever sadness is mentioned Refuse help because she did not give enough symptoms Listen to her request, check a suitable group and offer its details without diagnosis

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