Review questions

Review questions

Test your understanding with these questions. Marking and saved results are available with a free account.

1. Question 1A team proposes a new booking app after hearing, ‘I returned because a document was missing.’ What is the sound first research decision?

   Enlarge the booking button because it is a quick visible change. Trace where the requirement appears in the journey and inspect the message and office rule. Remove online booking because the complaint followed its use. Count every missing-document visit as user failure to read.
2. Question 2In the training sample, 14 of 20 completed registration and five completers asked whether the first meeting was mandatory. Which report is most accurate?

   25% of all registrants failed to understand the rule. 5÷14 proves the page copy alone caused the questions. Five of 14 completers, about 35.7% in this sample, asked; investigate the page, message and approved rule to understand why. 70% asked about the meeting because 14 completed the form.
3. Question 3A researcher needs to test whether a document-field label is understood and proposes saving each participant's identity image in notes. What is the lower-data observation design?

   Use a fictional document and record the step and term where the person stops, without an identity image. Save every identity image because it is stronger evidence than a description. Ask participants to dictate identity numbers instead of photographing them. Ignore field behaviour and count the button colour.
4. Question 4In six library observations, one visitor found the pickup door closed, while two received a message without pickup hours. How should an analyst group these cases?

   All are ambiguous message wording. All are faults in the internal reservation record. All prove that visitors arrived early. The missing hours and door operation are separate mechanisms needing separate checks.
5. Question 5After proof-of-address upload fails, the service offers an office visit as its only fallback. A tester travels two hours and finds that staff cannot resume the request. Does the office's existence make the fallback accessible?

   Yes, because the office address is published. Yes, because entering the building completes renewal. The fallback needs no test while a website exists. No; measure travel burden, staff resumption and outcome, then test a lower-cost alternative.

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