Consultant Preparation Program in Design Thinking and Service Design is a free program on ARPS, the Arab Platform for Professional Studies. Learn to diagnose ambiguous service problems, compare design options and write evidence-based advisory recommendations with clear limits, from research through testing and monitoring.
Optional certificate fee 50% launch discount
$90 instead of $180
331 AED or 338 SAR
A team asks for a new app because visitors return to the counter. Is the cause document requirements, a backstage state handoff or the meaning of a confirmation message? This program uses fictional cases with conflicting evidence and declared figures to turn a requested solution into a decision question. You map a multichannel journey and service blueprint, test rival explanations and compare testable interventions. The modules move from engagement charter and research to system diagnosis, option sensitivity, prototypes and bounded trials, ending with a recommendation memo and measurement plan. Every lesson contains a worked case and a practice task with an observable output and reference solution. You do not need real personal records; teaching cases provide their inputs. The program develops advisory judgment within your actual role. It grants no license or authority to change policy or collect personal data beyond organizational permission. Real implementation requires local privacy, security and policy review by responsible specialists.
Practice with a charter, evidence ledger, journey map, service blueprint, options matrix, test card and recommendation memo. Named Arab-city settings are expressly fictional and attribute no statistics or rules to those places. Exercises require calculations, interpretation and bounded decisions with solutions for comparison.
Teams may turn an initial complaint into a technology project before understanding the journey. Here you appraise sources and denominators, seek a rival explanation and separate wording repair from backstage repair. You learn why option ranking changes when access or time preferences shift and how to stop a trial when it makes a false promise. The output is a decision a service owner can challenge and revise when new evidence appears.
Designed for people leading or advising service improvement across design, operations, research and performance teams. It helps produce a decision case with implementation and follow-up ownership for a service owner. It does not promise a job, external accreditation or authority beyond the learner’s role.
This module turns a request to buy an app or implement a preferred solution into a decision question with a service boundary and authorized owner.
This module turns research into a diagnosis of the whole service journey.
This module opens the option space before narrowing it: repair information before entry, repair a backstage handoff, or make state visible after submission.
This module turns a provisionally preferred option into interpretable test evidence.
The final module joins advisory reasoning into a challengeable decision memo.
Subjects unlock in sequence as you progress.
Method teaching draws on original materials from Design Council, IDEO, the GOV.UK Service Manual and published Nielsen Norman Group research. These address human-centered exploration, service blueprints, prototyping and measurement. Lesson scenarios and figures are fictional teaching constructions. Institutional guidance stays within its own scope and is not turned into universal law or endorsement of this program.
Lessons use official sources within the inspected scope and original fictional cases for comparison and analysis.
Assessments are aligned to program outcomes and may include module assessments, a final assessment, or a combination, with scenario-based questions where appropriate.
Assessment attempts: 2 per assessment, 7 days apart
The pass mark is announced before the program is published.
The credential confirms completion and successful assessment; it does not automatically grant a legal licence to practise as a consultant in a regulated field.
Every certificate has a public verification code. Verify a certificate
The real design with fictional details; opens in a new window.
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Disclaimer: Advisory education for analyzing service design and recommending action within role boundaries; it grants no professional license or authority to change policy or collect data without permission.
No. It teaches service analysis and recommendation within your real authority and grants no external accreditation or legal power.
No. Teaching cases supply inputs. In practice, use authorized data and follow privacy policy.
No. Evidence may point to a document, backstage decision or status meaning; compare mechanisms before investment.
Record the missing segment, keep observed and unknown cases separate, and recommend a small test or authorized data collection before generalizing.
No. It supports only the tested task and participants; operating performance and cross-team handoffs need measurement and a bounded trial.
When a decisive assumption shifts, an access or state harm appears, or stronger evidence arrives; the memo names review thresholds and the decision owner.
Yes. Consultant Preparation Program in Design Thinking and Service Design is free on ARPS: every lesson, exercise and assessment is free, the first subject is open to read without an account, and the program is available in Arabic and English. Issuing a certificate is optional; it is a training completion certificate showing you passed the program's assessments, not a university degree, a professional licence or an endorsement by an external body.
The subject of this program is also known as: design thinking, service design, customer experience design. Learners usually find it by searching for: design thinking course, service design course, design thinking consultant, service design training online, free design thinking course.
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